General Terms and Conditions 


1. Introductory provisions
1.1 These General Terms and Conditions (hereinafter referred to as "GTC") apply to the sale and provision of logistics management services in the form of a subscription (hereinafter referred to as "Service") through the Internet platform (hereinafter referred to as "Platform") of the company M2M Services, s.r.o., ID No. 55 894 879, with its registered office at Vysokoškolákov 1757/1, 010 01 Žilina, (hereinafter referred to as "Seller"). 
1.2 The Service is intended exclusively for companies and legal entities (hereinafter referred to as the "Customer"), not for natural persons. 
1.3 The Seller warrants that the Service will be available to Customers at least 99.5% of the time during each month. 
1.4 1.4 The price set out in the price list published on the Platform is the price for a period of 30 days ("Month"). For the purposes of the Service, any wording, including communications with the Customer, referring to a period of time lasting a Month shall be construed as a period of 30 days. 

2. Order
2.1  The Customer shall create his/her own monthly programme of the Service through the order form on the Platform. The price will depend on the number and type of Services selected by the Customer and will be calculated based on the current price list provided on the Platform. 

3. Setting up the Service Environment 
3.1 After creating an order on the Platform, the Seller shall contact the Customer in order to create access and set up the Service environment. The setup includes the configuration and customization of the Service parameters, which are defined as Service and Customer specific. They are listed on the Platform in the Enterprise Parameters section of

3.2 The Customer's cooperation is essential for the correct setup of the Service environment. The Customer will be obliged to provide all necessary information and documentation necessary to set up the Service to the particular Customer. 

3.3 The setup of the Service environment will be carried out in cooperation between the Seller and the Customer, whereby the Seller will strive for the fastest and most efficient setup based on the information provided by the Customer. 

3.4 The fee for setting up the Service environment specified in clause 3.1 is included in the monthly fee for the Service and does not represent an additional cost to the Customer. 

3.5 The Seller's setup of the Service environment shall be deemed to have been completed on the date the access details are sent to the Customer. 

4. Payment and invoicing 

4.1 Payment for the ordered Service is monthly and shall be paid by the Customer after delivery of the Service by bank transfer to the Seller's account on the basis of an invoice issued by the Seller within the invoice due date. 

4.2 The first billing period shall commence on the date the Seller sends the access details and unique login link to the Customer. 

4.3 The Service is provided on a monthly payment basis with no commitment. The Customer may cancel the Service at any time and the Service will remain active until the end of the current monthly period in which the Customer has given notice of cancellation. The Customer's access to the Service will be terminated on the first day of the new monthly period following the monthly period in which the Customer has notified cancellation of the Service. 

4.4 The invoice will be issued on the first day of the new payment period for the previous month with a due date of seven (7) calendar days. 

4.5 Invoices for the Service will be sent by email to the email address provided by the Customer in the order form. 

4.6 The Customer may request a change of the email address for sending invoices by sending a request by email to

4.7 The invoice shall be deemed to be paid on the date the payment is credited to the Seller's account. 

5. Customer's rights and obligations 

5.1 The Customer is obliged to provide true and up-to-date information in the order form. 

5.2 The Customer shall cooperate and provide all necessary information required to set up the Service promptly or by a date agreed individually to avoid unnecessary delays in setting up the Service. 

5.2 The Customer is responsible for the proper use of the Service and for maintaining the confidentiality of their login credentials. 

5.3 The Customer shall be obliged to pay the payment for the Service for the entire period during which the Service was subscribed to, regardless of whether the Service was used or not. If the Customer has not used the Service during the month but has not properly cancelled the Service, the Customer shall pay the full payment by the end of the payment period. 

5.4 The Customer shall have the right to cancel the Service at any time and may continue to use the Service until the end of the payment period during which the cancellation of the Service has occurred and must pay for the use of the Service properly until the end of the duration of the Service. 

5.5 The Customer has the right to cancel the Service as a result of changes in the price list for the Service until the end of the payment period, starting from the effective date of the price list changes. If the Customer chooses to continue to use the Service after the price list changes take effect, this will be deemed to be acceptance of the new prices and terms. 

5.6 The Customer has the right to complain about the Service in case of dissatisfaction with its quality or services provided. 

6. Seller's rights and obligations 

6.1 The Seller is obliged to provide the Service in accordance with the agreed terms and conditions and to ensure its availability within the technical possibilities. 

6.2 The Seller reserves the right to suspend or cancel the Service in the event of a breach of the GTC by the Customer. 

 6.3 The Seller reserves the right to refuse an Order and not to provide access to the Service. 

6.4 The Seller reserves the right to change these GTC. The current version of the GTC is always available on the Platform and the Customer will be informed of the change by email to the email address provided by the Customer in the order form. 

6.5 The Seller reserves the right to change the price list for the Service. Changes to the price list will be notified to the Customer at least 30 days before they take effect. The Customer will be notified of the change by email to the email address provided by the Customer in the order form. The email shall be deemed to have been received on the date the email is sent by the Seller to the Customer. 

7. Claims
7.1 Complaints can be made via the Online Complaint Form provided on the Platform or by contacting Customer Support via the contact information provided on the Portal. 

7.2 Upon receipt of a complaint, the Provider will contact the Customer by e-mail to confirm receipt of the complaint and will endeavour to resolve the complained of problem as quickly as possible. 

7.3 Details regarding the complaint procedure and how to resolve it can be found in the Complaints Policy

7.4 The Customer has the right to contact the Provider with a request for redress via the electronic address if he is not satisfied with the manner in which the Provider has handled his complaint or if he believes that the Provider has violated his rights. The Provider shall send information on the handling of the Customer's complaint to the Customer's electronic address. The Customer has the right to file a petition for the initiation of an alternative dispute resolution with the Slovak Trade Inspection ( if the Provider has responded to the request for redress in a negative manner or has not responded to it within 30 days from the date of its dispatch. 

7.5 The supervisory authority shall: Supervisory authority: the SOI Inspectorate based in Žilina, Predmestská 71, 01179 Žilina. 

7.6 The Alternative Dispute Resolution Body shall be: Slovak Trade Inspection Authority Central Inspectorate Department for International Relations and Alternative Dispute Resolution, Prievozská 32, p.p. 29, 827 99 Bratislava 27. 

Address for electronic submission of proposals:, 

Consumers can also use the website to apply for out-of-court dispute resolution and to obtain information on the out-of-court resolution of consumer disputes (including cross-border disputes)... 

8. Privacy Policy
8.1 The object of the Seller's Services is not to control the Customer's uploaded content. The Seller is not responsible for the content uploaded by the Customer. If the content uploaded by the Customer has been uploaded there without the relevant third party consent, e.g. without the informed consent of the natural person for the processing and collection of personal data, the Seller shall not be liable for the uploaded data. 

8.2 Personal data collected on the Platform is processed in accordance with the Personal Data Processing Policy 

9. Final Provisions 

9.1 These GTC represent the entire agreement between the Seller and the Customer regarding the sale and provision of the Service and supersede any previous agreements or arrangements between the parties.. 

9.2 If any provision of these GTC is invalid or unenforceable for any reason, it shall not affect the validity or enforceability of the remaining provisions of these GTC. 

These General Terms and Conditions are valid from 19.2.2024.